Best Practice in Hotel and Restaurant Management
Details
When most people think of the hospitality industry, they usually think of hotels and restaurants. However, the true meaning of hospitality is much broader in scope. According to the Oxford English Dictionary, hospitality means “the reception and entertainment of guests, visitors or strangers with liberality and good will.”
Hospitality, then, not only includes hotels and restaurants but also refers to other kinds of institutions that offer shelter, food, or both to people away from their homes. We can also expand this definition, as many people have, to include those institutions that provide other types of services to people away from home. This might include private clubs, casinos, resorts, attractions, and so on.
Outline
Hospitality Management
- Operating a hotel or catering company
- Projecting comfort and ease
- Elevating your business
- Making a profit
Restaurant Management
- Understand a Kitchen Profit and Loss Account and How expense can be affected
- Plan and Develop a Restaurant Concept
- Fully Understand Food cost and its relationship to profitability
- Understand wastage and its impact on the bottom line
- The principles of cost-effective staff planning
- Kitchen Management
- Setting the Table
- Cost control methods
- The true cost of a recipe
- Different methods to set your selling price
- Conduct a menu analysis study and engineer a menu
Cost Control by Budgeting
- Purposes of Budgeting
- Types of Budgets
- Budget Preparation
- The Budget Cycle
- Departmental Budgets
- Budgeting in A New Operation
Sales & Marketing
- Customer satisfaction
- Attracting and keeping customers
- Understanding the consumer
- Deals, promotions, coupons, etc.
- Procedures Manual
Audit and Accounting Concepts
- Key Skills of an Auditor
- Accounting Function
- Managing Guests Accounts
- Understanding Balance Sheets
- Understanding Cash Flow Statements
- Writing Auditing Reports
- Practical Auditing Exercises
FOR WHOM:
Supervisors, Managers, Chefs, Human Resources Manager
TRAINING METHODOLOGY
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.
Speaker/s
Special Offer
Schedules
| Tue, Wed, Thu, Fri | 10:00 AM — 04:00 PM |
| No. of Days: | 4 |
Alpha Partners is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.
We are one of the leading players in the profession. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 1996 and has branches in Lagos, Enugu and Awka.
We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, engineering, insurance, human resources management, secretarial and consultancy services in all ramifications.
Our numerous clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources.
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