Hotel and Catering Management Course
Details
The hospitality industry is always looking for talented individuals who want to find success while helping to brighten people’s days.
Outline
- Hospitality Management
Operating a hotel or catering company
Projecting comfort and ease
Elevating your business
Making a profit
- Food Science
Chemistry of cooking
Food preservation
Food technology
Nutrition
- Food Production
Basic cooking styles
Basic cooking methods
Food handling
Menu planning
Pricing
- Food & Beverage Service
Planning the event
Types of catering options
Greeting and receiving guests
Food service
Bar service
Coordinating in-hotel restaurants
- Hotel Roles
Food & beverage management
Maître
Chef/Cook
Butlers
Porters
Housekeeping staff
- Hotel Front Office
Coordination
Accommodating guests
Promoting deals and special offers
Cashiering and handling money
- Back Office Management
Supporting the front office
Managing employees
Special programs
Managing bookings
Attracting guests and VIP’s
- Housekeeping & Laundry Operation
Staging the room
Hygiene and health
Laundry services
Accommodating guests
- Accounting
Keeping proper records
Balancing the book
Cost analysis
Calculating loss and gain
Analysing and maximizing profit
- Sales & Marketing
Customer satisfaction
Attracting and keeping customers
Understanding the consumer
Pricing
Deals, promotions, coupons, etc.
Procedures Manual
- Communication
Helping customers
Handling stressful situations
Communication strategies
Communicating between departments
Managing complaints and concerns
- Applications of Technology
Basic business computers
Information technology
Catering management tools
Making your business shine
- Hotel Security and Health & Safety
Necessary security positions
Fire and emergency safety
In-room security and safety
First Aid and response plans
Making guest feel safe and comfortable
TRAINING METHODOLOGY
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.
Speaker/s
Special Offer
Schedules
| Tue, Wed, Thu, Fri | 10:00 AM — 04:00 PM |
| Tue, Wed, Thu, Fri | 10:00 AM — 04:00 PM |
| No. of Days: | 4 |
Alpha Partners is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.
We are one of the leading players in the profession. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 1996 and has branches in Lagos, Enugu and Awka.
We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, engineering, insurance, human resources management, secretarial and consultancy services in all ramifications.
Our numerous clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources.
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