Air Cabin Crew Conflict Management Course
Details
The Conflict Management for Cabin Crew Course will provide learners with a good understanding into effectively dealing with conflict resolution when travelling. This course will discuss the key skills and knowledge related to your role as the cabin crew staff, paying attention to conflict resolution, spotting signs of trouble and more.
This course will provide a great insight into your role working within air travel with the use of practical examples throughout the course. Whether working in cabin crew already, you want to get started working in this field, looking for more training, or just interested in this field of study, this course will cover a range of modules and provide multiple examples for assessment.
Outline
- Introduction to Conflict Management
– What is conflict?
– The importance of good customer service
– Maintaining passenger safety
Possible Causes of Conflict on a Flight.
– Argumentative passengers
– Drunk and disorderly
– Animals on the plane (dogs and cats)
– Children/babies
Negotiation Techniques
– Understand the different techniques
– Negotiating with problem passengers
– Dealing with hostility
Crisis Conflict Management
– How to deal with anger
– Dealing with violent passengers
– Handing over passengers to the authorities
Conflict and Mediation Training
– Organizing workshops
– How to deal with conflict
– Understanding mediation
TRAINING METHODOLOGY
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.
Speaker/s
Special Offer
Schedules
| Tue, Wed, Thu, Fri | 10:00 AM — 04:00 PM |
| Tue, Wed, Thu, Fri | 10:00 AM — 04:00 PM |
| No. of Days: | 4 |
Alpha Partners is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.
We are one of the leading players in the profession. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 1996 and has branches in Lagos, Enugu and Awka.
We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, engineering, insurance, human resources management, secretarial and consultancy services in all ramifications.
Our numerous clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources.
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