IMPROVING PRODUCTIVITY & EMPLOYEE ENGAGEMENT THROUGH EFFECTIVE FRONT-LINE LEADERSHIP

PROGRAM OVERVIEW

Front-line leaders create and sustain employee engagement as a driver for well-being, growth and profitability within the organization. This programme seeks, among many other things, to explore this critical role. It also examines why engagement matters, and how to build it into the organizational landscape by offering techniques to create engagement and reconstruct the psychological contract between employee and employer. Participants will be exposed to the leadership competencies, skills, and behaviours required to build and maintain successful outcomes.

LEARNING OBJECTIVES

This workshop will help you learn how to:
■ Define engagement and review the compelling business case for its implementation
■ Show delegates with techniques to measure sustain and generate engagement.
■ Evaluate how leadership styles may positively or negatively impact employee engagement
■ Recognize “the collective power of wisdom” to generate collaborative practice.
■ Evaluate and enhance organizational engagement against theoretical Models

WHO SHOULD ATTEND?

This program is designed for all Front- Line Managers, Supervisors and Team Leaders who need skills in creating and sustaining employees’ engagement for improved productivity in the workplace.

COURSE OUTLINES

MODULE 1: EMPLOYEE ENGAGEMENT AND BUSINESS SUCCESS

■ What is employment engagement? A model for practice
■ The business case for engagement” How employee engagement impacts business success,
■ Analysis and Measurement Employee Engagement
■ The impact of front line leadership on Engagement, Productivity and Commitment - Current research and implications
■ Employee Engagement: The Roles of front line Leadership
■ Leadership: does my role demand? How does this contribute or inhibit engagement?

MODULE 2: “FRONT LINE LEADERSHIP” TO CAPTURE “HEARTS AND MINDS”

■ How good are your front line skills that build engagement? – review
■ Personality and management/leadership style - assessment and review
■ Authentic leadership to inspire your people to exceed performance expectations
■ The shadow of the leader - impact and influence
■ Emotional Intelligence and its role in Engagement - steps to better performance
■ Creating the inspirational vision - the key elements of alignment

MODULE 3: ALIGNING PERFORMANCE TO CREATE TRUST & ENGAGEMENT

■The power of collective wisdom,
■ Team purpose - Performance Management, KPI's and MBO's,
■ The importance of behaviours - building a team charter
■ Building meaning for employees - The case for continuous improvement
■ How productive am I? How productive is my team? Performance audits, reviews and implications,
■ Evaluating potentials and performance - The Grid for Talent Management review
■ implications and action plan

MODULE 4: HARNESSING POTENTIAL TO CREATE ENGAGEMENT: MOTIVATION, COMMITMENT AND COMPETENCE;

■ Task and Job Allocation - right player right position
■ Improving Team Dynamics - Identifying Both Positive and Negative Group Behaviour Roles,
■ Successful Delegation - the achieving results through the efforts of others
■ Motivating your People - core skills and practical steps
■ Enhancing productivity and alignment by balancing positive and negative interactions
■ Dealing with Poor Performance - Coaching for team and individual performance issues

MODULE 5: CREATING A CULTURE OF ENGAGEMENT THROUGH GENEROUS “FRONT LINE” LEADERSHIP

■ Core essential for generous front line leadership
■ The front tine leadership challenge - Creating a culture of connection
■ Action planning for Employee engagement model
■ When engagement goes too far - pitfalls of an overdone strength
■ Balancing pressure with performance,
■ Review of work and closure.