Effective HR Administration Skills

Course Overview

HR administrators and officers are constantly requested to expand their existing knowledge and skill set. This course has been developed to enrich the HR professional's knowledge in the areas of organizational structures, organizational systems, HR reporting, legal documentation and employee policies. In addition the course provides an extensive body of knowledge on the competencies required for successful HR administrators.

Course Methodology

To provide a more practical element to the course participants are required to develop an employee handbook and an organization structure using computer stations provided by Meirc. In addition a live demo of an HR system will be provided in order to highlight major features and develop a system's business requirements.

Course Objectives

By the end of the course, participants will be able to:

• Identify the role of HR administrators within the HR structure of their organization
• List and develop competencies required for successful HR administrators
• Distinguish between various types of organizational structures and develop structures using Microsoft Visio
• Describe the core functions of HR systems and determine business requirements for their organization’s HR system
• evelop HR reports using different types of graphs and templates
• Select legal documents required to collect and maintain for employees.
• Create their organization’s employee handbook

Target Audience

HR administrators and officers who wish to develop their knowledge and improve their HR administration skills.

Target Competencies

• Deciding and initiating action
• Relating and networking
• Applying expertise and technology
• Following instructions and procedures
• Planning and organizing
• Achieving goals and objectives

Course Outline

• The HR administrator in organizations
•          Major roles and responsibilities of HR administrators
•          A look at the HR administrator’s job description
•          The HR administrator’s position within the HR department
•          Professional qualifications as a competitive advantage
•          Competencies of successful administrators
•          Technical competencies
•          Behavioral competencies
•          Assessing and developing your competencies
•          The evolving role of the HR administrator
•          Certifications for administrators
• Introduction to organizational structures
•          Definition and purpose
•          Types of organizational structures
•          Advantages and disadvantages of various structures
•          Examples of structures for a number of organizations
•          Tools used to draw organizational structures
•          Workshop: using Microsoft Visio in drawing organizational structures
• Working with Human Resources Information Systems (HRIS)
•          The evolution of HRIS
•          Functions and features of HR systems
•          Determining business requirements
•          Developing assessment criteria to be used for evaluating different                     systems
•          Assessing and evaluating existing HR systems

• HR measurements and reporting
•          Research terms and techniques
•          Frequently used HR metrics
•          Calculating HR metrics
•          Recruitment metrics
•          Retention metrics
•          Compensation and Benefits metrics
•          Training and development metrics
•          Reporting methods and examples: charts and graphs
•          Workshop: developing HR reports using bar charts, pie charts and line             charts
• Employee documentation and record keeping
•          Purpose and objective of record keeping
•          Employee files: legal documents to maintain
•          Developing an orientation package: documents to provide to new hires
•          Policies, procedures and work rules
•          Developing an organization’s employee handbook
•          Purpose of the handbook
•          Sections of the handbook
•          the process of developing handbook
•          Workshop/Syndicate: draft of employee handbook