Workshop on Resilience and Emotional Intelligence: Combating Stress in Healthcare Services Delivery

Programme Overview:

The pressure healthcare providers experience is not likely to disappear anytime soon and they are constantly at increased risk of burnout. Increase in workload, demand from patients and work life balance can trigger burnout or compassion fatigue and increase loss of confidence, potential for error, disengagement and low level of wellbeing. Managing stress and work life balance isn’t a luxury but should be considered absolutely essential for the mental, physical and emotional well-being of every staff member. Every aspect of work life, from safety, sick days, customer satisfaction and work place harmony are all directly affected by how stress and work life balance is managed.
Resilience is a skill everyone possesses and can be developed and used to create a culture of high performance and increased satisfaction both on and off the job.
This course is designed to walk healthcare professionals through the fundamentals of emotional intelligence as a foundation of resilience, increased self-awareness, self-management and strategies to cope with stress.

For whom:

This program is designed for primary healthcare givers, recuperative care givers, and other healthcare facility administrators, Doctors, Nurses, hospital administrative staffs, chief nursing officers, department directors and other healthcare professionals at supervisory, management or executive levels with responsibilities that interface with patients. Physical Therapists, Occupational Therapists, Massage Therapists, Athletic Trainers, Speech-Language Pathologists, Non-clinical Personnel can also benefit from this course.

Learning objectives:

At the end of this program, participants will be able to;
■ Know the difference between resilience & stress management
■ List and discuss the five dimensions of well-being
■ List three Perception Oriented Stress Strategies
■ Develop strategies for coping with stress and stress management  Know the five aspects of Emotional Intelligence (EI)
■ Develop good emotional competency
■ Develop good self-perception
■ Develop skills for self-expression
■ Develop skills for good interpersonal relations  Develop skills for stress management
■ Develop skills for decision making
■ Know and discuss the meaning of overall well-being

Course outline:

■ Module 1: Resilience and Strategies to activate it
- Defining resilience  Burnout: Is it inevitable?
- Stress Reaction
- Resilience: Complex and dynamic
- Ways to activate your resilience
- Optimizing your personality strengths

■ Module 2: The Essentials of Self-Integrity
- Defining five dimensions of wellbeing
- Importance of self-concept
- Perception oriented strategies
- The brain-heart-gut connection
- Cultivating good personal habits
- The mind-body connection
- Managing your physical energy
- How to revitalize yourself from within
- Assertive communication o Key Steps to Being Assertive

■ Module 3: Applying Emotionally Intelligence (EI)
- What is emotional intelligence?
o Enhancing self-awareness and self-management
- Empathy: Social awareness
o Delegating tasks and responsibilities,
- Self-actualization = Balance meaningful goals
- Interpersonal skills and relationship management o Influencing and inspiring people
- Managing difficult people and poor performance

■ Module 4: Increasing Your Time-Task Productivity
- Setting priorities
o Scheduling your work
o Time management techniques
- Time management traps to avoid
- Improving decision making skills
o Overcoming decision fatigue
- Values-based motivations
o Building an internal locus of control
o How to keep yourself motivated and focused

■ Module 5: Balancing your Work-Life and Managing Stress
- What is Work-life balance?
- Skills needed to achieve work life balance
o Prioritization, time management and delegation
- Your life is composed of Major Relative Elements.
o Never neglect any element for too long
- Stress ; physical and mental components
o How to handle the effects of stress on your physical body
o How to handle the effects of stress on your mind and emotions
- How to create “watertight compartments” in your mind
o How to stop trouble “flooding” from one life-area to the next
o Regain a sense of “sustainable equilibrium” and balance
- Maintain your poise