Advanced Skill Development For Front Desk Officers

The Advanced Skill Development for Front Desk Officers course is designed to provide participants with the knowledge and skills needed to effectively perform the duties of a front desk officer. In this course, participants will learn about topics such as:

Providing excellent customer service, including communicating with guests, anticipating their needs, and responding to their requests
Handling reservations and check-ins/check-outs
Managing guest inquiries and complaints
Maintaining accurate and up-to-date records
Using technology and software to improve efficiency and productivity
Implementing and enforcing policies and procedures

Advanced Skill Development For Front
Desk Officers: The course will include a combination of lectures, discussions, and hands-on exercises to help participants apply the concepts they have learned. The goal of the course is to equip front desk officers with the skills and knowledge they need to effectively perform their duties and provide excellent customer service.

No. of Days:	5
Total Hours:	6