Advanced Telephone Handling and Front Desk Management for Senior Executives
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Training by
Learnway Africa
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Details
Advanced Telephone Handling and Front
Desk Management for Senior Executives: This course is designed to provide senior executives with the skills and knowledge they need to effectively manage the front desk and handle telephone calls in a professional and efficient manner.
The course will cover a range of topics including:
Best practices for answering and routing telephone calls
Techniques for handling difficult or angry callers
Tips for managing a busy front desk and maintaining a positive customer experience
Strategies for handling and directing calls to the appropriate person or department
Effective communication skills and etiquette for telephone conversations
Through a combination of lectures, group discussions, and hands-on practice, participants will learn how to handle telephone calls with confidence and competence, and how to effectively manage the front desk to ensure that all calls and visitors are promptly and courteously handled.
Desk Management for Senior Executives: This course is designed to provide senior executives with the skills and knowledge they need to effectively manage the front desk and handle telephone calls in a professional and efficient manner.
The course will cover a range of topics including:
Best practices for answering and routing telephone calls
Techniques for handling difficult or angry callers
Tips for managing a busy front desk and maintaining a positive customer experience
Strategies for handling and directing calls to the appropriate person or department
Effective communication skills and etiquette for telephone conversations
Through a combination of lectures, group discussions, and hands-on practice, participants will learn how to handle telephone calls with confidence and competence, and how to effectively manage the front desk to ensure that all calls and visitors are promptly and courteously handled.
Schedules
Jul 17, 2023 - Jul 21, 2023
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Weekdays | 10:00 AM — 04:00 PM |
Aug 07, 2023 - Aug 11, 2023
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Weekdays | 10:00 AM — 04:00 PM |
Sep 25, 2023 - Sep 29, 2023
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Weekdays | 10:00 AM — 04:00 PM |
Oct 23, 2023 - Oct 27, 2023
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Weekdays | 10:00 AM — 04:00 PM |
Nov 13, 2023 - Nov 17, 2023
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Weekdays | 10:00 AM — 04:00 PM |
Dec 18, 2023 - Dec 22, 2023
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Weekdays | 10:00 AM — 04:00 PM |
No. of Days: | 5 |
Total Hours: | 6 |
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Learnway Africa is poised to deliver executive learning and development courses to our partners for capacity building and organizational development. At Learnway Africa, we work with our partners through a wide range of capacity development choices, tailored to the needs of our partners and targeting different levels of change at individual, organizational, systems and environmental levels