Beyond Customer Service Excellence

"Beyond Customer Service Excellence" is a course that aims to provide participants with the knowledge and skills needed to exceed customer expectations and create a competitive advantage through exceptional customer service. The course covers topics such as:

Understanding customer needs and expectations
Building strong customer relationships
Communicating effectively with customers
Managing customer complaints and conflicts
Implementing customer service best practices
Measuring and improving customer satisfaction

The course is interactive and include a combination of lectures, group discussions, and hands-on exercises. It is intended for customer service professionals, managers, or anyone looking to improve their customer service skills.

No. of Days:	5
Total Hours:	6