PERSONAL EFFECTIVENESS AND PERSONAL HYGIENE

SYNOPSIS: This Personal Effectiveness course will help you understand the importance of resilience in the workplace and develop your communication and time management skills. It will also help you to achieve success through the development of important personal and interpersonal skills and offers tools to deal with many challenging workplace situations

COURSE OBJECTIVES

• Analyse their current effectiveness in terms of time and priority management.
• Identify appropriate situations and techniques for assertive communication.
• Confidently deal with conflict situations and ‘difficult’ people.
• Consider the most appropriate Influencing style(s) to achieve positive results.
• Recognise the factors that contribute to building personal profile and impact.
• Develop a personal action plan to enhance personal effectiveness at work.

COURSE CONTENT

Understanding Personal Effectiveness

• Nature and Nurture
• The Human Personality
• Intrapersonal Effectiveness
• Steps to Personal Effectiveness
• The Rule of Work – Professionalism and Social Intelligence
• Secrets to a Balanced and Successful Life

Communication Skills

• Follow the steps of clear and direct communication
• Identify different styles of communication
• Assess the impact of communication styles on others
• Listen actively

Time Management

• Assess your time efficiency
• Time manage your goals

Resilience in the Workplace

• Define personal resilience and the characteristics that underpin it
• Recognise the symptoms of stress and it’s impact on performance
• Use coping techniques to deal with stress

Introduction to Personal Grooming

• Understanding Etiquettes
• Personal Hygiene and Cleanliness
• Office Etiquettes

TARGET AUDIENCE: Junior Staff, Senior Staff, Middle Level Managers, Senior Managers, Executives