STRATEGIC CUSTOMER SERVICING AND ACCOUNT MANAGEMENT
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Workshop by
REKRUT CONSULTING
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PROGRAM OVERVIEW
This course is designed to help individuals and organizations develop and implement effective customer service and account management strategies. The course provides an overview of the key concepts, principles, and best
practices involved in building and maintaining strong customer relationships and managing key accounts.
The course begins with an introduction to the fundamentals of customer servicing and account management, including the key components, principles, and benefits of strategic customer servicing and account management.
Participants will learn how to understand customer needs and expectations, how to develop a customer-centric strategy, and how to communicate effectively with customers. Participants will also learn about managing and measuring
customer satisfaction, account management strategies, and best practices in strategic customer servicing and account management. The course will cover various tools and technologies used in customer servicing and account management, including customer relationship
management (CRM) systems, customer service automation tools, and data analytics.
WHO SHOULD ATTEND?
This course is ideal for anyone who is interested in learning more about customer service and account management. It would be especially beneficial for professionals who work in customer service and account management roles,
as well as people who are interested in pursuing a career in this field. Additionally, this course would be a great choice for participants who are looking to gain a better understanding of customer service and account management principles, as well as those
who are looking to gain hands-on experience in the field.
Outline
LEARNING CURRICULUM
■Introduction to Strategic Customer Servicing and Account Management
■Understanding Customer Needs and Expectations
■How to use social media for customer service
■Developing a Customer-centric Strategy
■Effective Communication for Customer Servicing and Account Management
■Implementing the customer service process
■Measuring customer satisfaction
■Account Management Strategies
■Best Practices in Strategic Customer Servicing and Account Management
LEARNING METHODOLOGY
This course relies on the use of individual and group debriefs. The course also features the use of several case studies and presentations by participants followed by plenary discussions. In addition, videos and exercises
are used to demonstrate the skills required for effective learning experience.
Speaker/s
Available on Request
Special Offer
FURTHER DETAILS
■When:9-10 May, 2023
■Where: Physical Class, Ilupeju-Lagos (Virtual option available)
■Programme Commences 10am- 3pm each day.
■Course Fee: N80,000.
Early Bird: 5% Discount. 5-10 Participants (5% discount). 11 or more participants. (10% discount). This covers Course materials and Certificate of attendance.
Schedules
May 09, 2023 - May 10, 2023
ENDED
| Tue, Wed | 10:00 AM — 03:00 PM |
| No. of Days: | 2 |
| Total Hours: | 10 |
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We are a Top Class Human Capital Development Service provider in Nigeria. Our prime objective is to enable organisations to access tomorrow’s thinking and today’s best practices in people management.
People are the greatest assets of any organisation. Rekrut Consulting is dedicated to designing and delivering Recruitment, Training interventions, Team building, and HR consultancy services to the specific needs of client organisations in order for them to be competitive and contemporary.
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