LEADERSHIP AND SUPERVISORY SKILLS DEVELOPMENT

You’ll learn how to handle dozens of key management challenges with ease, including how to establish credibility and authority fast, how to motivate employees to give 110 percent, how to handle attitude problems and rule-breakers, how to curb absenteeism and tardiness, how to give constructive feedback and how to conduct effective performance appraisals in this leadership management training seminar.

COURSE OBJECTIVES:

• Identify the most essential elements to cultivate excellence and achieve results in your organization
• Develop core leadership qualities to take you and your team to the next level
• Master coaching skills; help your team achieve personal and professional competencies
• Learn to communicate strategic decisions to your team with confidence
• Discover strategies to improve your team’s performance, promote accountability, collaboration and engagement to inspire and motivate your staff
• Learn what distinguishes the best leaders from the rest
• Develop stronger communication with your team to become a more flexible and inspirational leader
• Understand your team’s expectations and the role trust plays in your position
• Learn specific ways to strive for and achieve personal excellence as a leader

• The Role of Supervisor
• Understanding Yourself and Others
• Crucial differences between being the leader and being the “boss”
• The challenges facing leadership today
• How to acquire a supervisor’s mindset and image
• Tips for avoiding the problems that come from supervising friends and former co-workers
• The most common mistakes even seasoned supervisors make and how to avoid them
• How to build on the leadership strengths you've identified and shore up your weaknesses

• Tips for turning chronic complainers into satisfied employees
• Tools for combating a variety of attitude problems
• The best approach for dealing with argumentative and combative people
• The secret to giving crystal clear directions that are understood the first time
• Active listening techniques that ensure you’ll hear what’s really being said
• Proven techniques for appearing calm and in control when you're feeling anything but
• Pointers for speaking more powerfully and confidently in meetings

• Tips for saving tons of time using email, text and voice mail
• Prioritizing techniques that save the day when everything on your desk is “urgent”
• Why failing to delegate is a big, big mistake for managers
• A super time- and effort-saver: Learn how to say “no” in a professional manner
• Guidelines for tracking projects so nothing falls through the cracks

• Giving feedback and boosting the morale of your team — whether on-site or virtual
• How to ignite enthusiasm and gain buy-in for accomplishing goals
• Recognizing the crucial role you play in driving your team’s effectiveness
• Proven morale-boosters for employees nearing burnout
• Keys to gaining enthusiasm and buy-in for accomplishing goals
• Understanding the stages of team development
• Helping new employees hit the ground running and succeed in their new role
• Creative ideas for supervising and motivating remote employees
• How to project confidence that inspires your team during times of change or transition
• Turning around difficult employees and eliminating problem behaviors

Skills for Leaders and Individual Contributors

• Dealing with Difficult People
• Emotional Intelligence
• Generations Meet for Respect in the Workplace
• Managing Stress
• Presentation Basics
• Problem Solving and Decision Making
• Putting Your Strengths to Work

TARGET AUDIENCE: Departmental Managers, Supervisors, Project Managers, Team Leaders, and Leaders in any capacity etc.