Delivering Excellent Customer Service for Business Growth

PROGRAM OVERVIEW

The program "Delivering Excellent Customer Service for Business Growth" is designed to help organizations improve their customer service and achieve business growth. The program helps you in: Understanding customer needs and expectations,Communication skills. Participants will learn effective communication skills, building customer relationships,problem-solving and decision-making.By participating in this program, participants will gain a deep understanding of how excellent customer service drives business growth, and will be equipped with the skills and knowledge they need to deliver exceptional customer experiences.

WHO SHOULD ATTEND?

The program is designed for employees at all levels of an organization who are involved in delivering customer service. This includes:Front-line customer service representatives,managers and supervisors,executives, HR specialists, and business owners.Overall, this program is ideal for anyone who wants to improve their customer service skills and drive business growth through delivering excellent customer experiences.

LEARNING CURRICULUM

■Understanding Customer Needs and Expectations

■Communication Skills

■Building Customer Relationships

■Problem-solving and Decision-Making

■Continuous Improvement(Customer feedback) 

This course relies on the use of individual and group debriefs. The course also features the use of several case studies and presentations by participants followed by plenary discussions. In addition, videos and exercises are used to demonstrate the skills required for effective learning experience.

FURTHER DETAILS

■When: 3rd - 4th August, 2023

■Where: Physical Class, Ilupeju-Lagos (Virtual option available) 

■Programme Commences 10am- 3pm each day.

■Course Fee: N80,000. 

Early Bird: 5% Discount. 5-10 Participants (5% discount). 11 or more participants. (10% discount). This covers Course materials and Certificate of attendance.