BECOMING AN EFFECTIVE FRONT – LINE MANAGER

SYNOPSIS: The purpose of the programme is to equip Frontline Managers and Supervisors with essential skills required to supervise, delegate, lead others, achieve results through effective self-management of staff, and deal with conflict situations. The programme is beneficial to both: newly appointed frontline managers and practicing managers/ supervisors wishing to brush up on better frontline management skills.

COURSE OBJECTIVES

By the end of the programme, learners would be able to:

• Recognisethe roles and responsibilities of frontline managers; as well as the ability to influence of others and results
• Developtheir ability to plan, organise, lead/ motivate and control/ assess
• Learnhow to delegate effectively
• Dealwith conflict and practice consideration and fairness
• Improve leadership skills to develop better relationships and trust in the team