Best Practice in Banking Operations Management

Why Attend

The global financial systems of today is fraught with many seemingly unending challenges. Banks and financial institutions play a major role in the development and stability of society. However recent events have called their role into question, with many claiming they take excessive risks. This training course examines their role and that of financial markets. We also examine the financial instruments they use such as derivatives and how companies may also use them to manage or reduce risk.

This training course is designed to give those in the industry the skills to evaluate Credit Risk and those coming from companies in need of finance the knowledge of what banks are looking for. We also take an in-depth look at the latest financial instruments developing a detailed knowledge of Forwards, Options Futures & Swaps.

Course Methodology 

This course is highly interactive with facilitator-led presentations, group discussions and real/ current case studies. 

Course objectives

At the end of this training courses, you will learn to:

• Evaluate the role and risks of Financial Institutions as Financial Intermediaries
• Learn banking operations effectiveness
• Recommend appropriate Banking Services
• Evaluate Bank’s Service provision and relationship mamagement
• Evaluate Credit Risk and make informed Lending Decisions
• Understand cheque administration and fraud in Banking
• Understand Banking Investment Instruments and foreign exchanges

Who Should Attend:      

Directors, Accountants, Auditors Treasurers Investment Manages, Banking Officers, and other Senior Middle Management who perform related functions in the public and private sectors including Banks, Oil Companies, Trading organizations, Government Ministries, parastatals, Agencies, Commissions, Local Governments, etc.

Course Content:

Banker and Customer Relationship

• Essentials of banker customer relationship
• Types of customers: personal and business customer
• The banker’s duties
• Customers obligations
• Liens, appropriation and combination
• Banker’s duty of secrecy

Nature of Service Provided by Banks

• Service to personal customer: Current accounts, deposit accounts, savings accounts, loan accounts, overdrafts
• Service to personal customers: Opening or cashing credit, services to travelers, safe custody, status inquiries
• Services to business customers: Financial services, standing orders, business advisory services, night safes etc
• Exchange control and foreign Exchange services

Cheque Administration and Possible Reason for Fraud

• Types of cheques
• Types of crossing and implication
• Cheque as negotiable instruments
• Holder for value and holder in due course
• Cheque clearing system and clearing house operating including associated fraudulent practices
• Special clearing of cheques
• Different types of associate fraud.

Bank Reconciliation, Avoiding and Recovery of Excess Bank Charges/ Under credits and Fraud Management

• Advanced bank reconciliation techniques
• Identifying and managing possible areas of fraud
• Different types of bank charges
• Update on the bankers tariff
• Detecting unauthorized bank charges
• Calculation to determine excess bank charges
• Calculation to determine under-credits
• Negotiating bank charges
• Remedies for recovering excess charges and under-credits
• Case study.

Managing Bank Credit

• Types of bank credit to customers: Overdrawn current accounts. Overdraft, term loans etc
• Determining the need for credit facility
• Advising management on type of facility to use
• Structuring bank credit
• Managing withdrawal level
• Managing cost of credit
• Avoiding credit failure
• Documentation for credit

Banking Investment Instruments

• Types of banking investment instruments i.e. fixed deposit, treasury bills, treasury certificates, bankers acceptance, call money, including various available bank products
• Determining excess funds available
• Advising management on the types of investment
• Ensuring safety of investment
• Resolving the profitability, safety and liquidity tangle
• Tax implications of investments
• Emerging trends

Foreign Exchange Transactions

• Overview of the foreign exchange market
• Quoting exchange rates
• International payment procedure and documentation
• Managing Demilitarize accounts
• Trends in money transfer transaction
• Emerging trends and future challenges.