Result-Based Customer Experience Management
Training by
Hero Advisory Training
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On-Site
/ Training
May 14, 2024 - May 17, 2024
NGN 180,000.00
Details
EXECUTIVE SUMMARY
This course is one of the most important components for sustenance and growth of an organization. With the advancement of software technologies, significant progress has been made in designing and managing Result-Based-CEM systems. These efforts envisage facilitating better customer interactions and greater understanding about customers; thus helps an organization build competitive advantages and achieve set target. This course plans to impart a sound introduction to Result-Based-CEM, a comprehensive understanding of the processes involved, strong understanding of business-to-business components in different Result-Based-CEM systems, and practical applications of Result-Based-CEM in Insurance sectors. As the course is targeted insurance environment, it includes practical examples with strong lineage to structural planning and development.
This Training Program is designed for
Middle and senior-level managers from marketing, e-commerce, sales and operations, strategic planning and general insurance management
Product, brand, e-marketing and advertising managers
Finance managers responsible for customer profitability measurements and analysis Sales and service managers
Outline
COURSE CONTENT
- The Result Based-Customer Relationship Management?
- Impact of IT and Globalization on CRM
- Evolution of CRM and Classifications
- The Value Pyramid and Customer Interaction Cycle
- Customer Profiling and Total Customer Experience
- Goals of a CRM Strategy and Obstacles
- CRM Solutions Map for measurable result
- Customer Centric Enterprise (CCE)
- Discussing People, Processes and Technology
- CRM in Insurance Environment
Special Offer
Get a 4+1 offer
Register 5 participants on the same course on the same dates at the cost of 4 participants.
Applicable to all open courses
Register 5 participants on the same course on the same dates at the cost of 4 participants.
Applicable to all open courses
Schedules
May 14, 2024 - May 17, 2024
Tue, Wed, Thu, Fri |
No. of Days: | 4 |
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The purpose of Human Enterprise Resources and Outsources (Hero) Advisory & Consulting is to help all types of organisations achieve peak performance by promoting proven governance positive behaviours and reducing negativity and poor performance.
Our approach is to address the context for behaviour and to help individuals and the organisation establish and sustain a culture of trust and commitment. This has been repeatedly shown as the most effective and sustainable way of improving motivation, performance and productivity.
Hero is leader in collaborative organization design and governance transformation. With the most integrated and comprehensive methodology, the team at Hero enable clients to realize their future ambitions.