Sales Professional Training

Participants in this sales professional training event will learn how to use interpersonal skills to swiftly establish rapport and trust with their clients and prospects. Delegates will also learn how to employ expert sales best practices to successfully discover and build critical account customers.

COURSE OBJECTIVES
At the end of this course the participants will be able to:
Describe sensible methods for creating fresh business prospects.
Adopt excellent practices for social media marketing to boost revenues
Use your body language to establish rapport and trust in person or over the phone.
Create a multimedia sales presentation, get over the client's objections, and seal the deal
Create a sales presentation with the four consumer "purchasing styles" in mind.

TARGETED AUDIENCE
Anyone who wants to increase their knowledge of sales best practices and processes should take this sales professional training course.

COURSE OUTLINE
Advanced Communication Skills to Increase Sales
Tips for Making a Great First Impression
Overcoming Obstacles to Interpersonal Communication
Active Questioning and Listening Techniques Developing Techniques to Boost the Efficiency of Telephone Communications
Silent signals: Understanding Body Language and Gestures of Customers
How can one ascertain a customer's "purchasing style" with accuracy?

Delivering Dynamic Face-to-Face Sales Presentations  
Top 7 Reasons Why Customers Don't Buy Advice on How to Build Relationships and Trust with Any Customer Time-tested Persuasion Principles
How to Tailor a Sales Presentation to Different Groups and Individuals
Presentation strategies and tips for PowerPoint
Negotiation Techniques to Get Past a Customer's Reluctance and Complete the Sale

Managing Emotions in Sales
Understanding the Power of Likability Emotional Intelligence
Enhancing Financial Talk
Increasing one's self-assurance, authenticity, and likeability
Understanding Reactions under Stress and Conflict: Best Sales Stress Management Techniques
Setting and Managing Consultative Selling Expectations Managing Your Emotions During Negotiations

Going the Extra Mile to Improve Customer Service   
Building Blocks of Excellent Customer Service
What do your clients anticipate?
How to Increase Sales by Using Customer Service
Creating "touch points" for customer service
Measurement of Customer Satisfaction and Its Importance
Service Recovery Hints, Techniques, and Strategies

New Business Development Planning, Preparation, and Execution
Getting leads is a numbers game.
Guidelines for Finding New Clients
Making an elevator speech and a script for prospecting calls
Advice for Organizing Your Schedule
The Science of Screening Prospects
Setting SMART goals for business development

No. of Days:

4