Human Relations & Interpersonal Skills for Managers and HOD’S

To Improveyourinterpersonal skills you need to know:

• Your personality:  values, needs & behavioral styles
• The impression you make on others
• Your blind spots: things you do that hinder your interpersonal effectiveness

COURSE HIGHLIGHTS

• Conceptual skills. The mental ability to coordinate all of the organization’s interests and activities.
• Human skills. The ability to work with, understand, and motivate other people, both individually and in groups.
• Technical skills. The ability to use the tools, procedures, and techniques of a specialized field.
• Political skills. The ability to enhance one’s position, build a power base, and establish the right connections

LEARNING OUTCOME

1. Self-Assessment Exercise
2. Skill Concepts
3. Concept Quiz
4. Behavioral Checklist
5. Modeling Exercise
6. Group Exercises
7. Summary Checklist
8. Application Questions
9. Reinforcement Exercises
10. Action Plan

CONTENT

The Horizontal Axis

represents two opposing ways of gathering information:

Reflective Observation (RO)

•  Individual passively observes others involved in experiences, then makes sense of what is observed by reflecting on what happened from different perspectives

Active Experimentation (AE)

•  Individual jumps right into experiences and initiates activities to see what happens

The Vertical Axis

represents two opposing ways of evaluating information for learning:

Concrete Experience (CE)

•  Individual generates learning through their feelings while dealing with a concrete reality

Abstract Conceptualization (AC)

•  Individual generates meaning through thinking about and analyzing new information to form abstract concepts, generalizations, hypotheses, models, or plans