ANGER MANAGEMENT AND PRODUCTIVITY IN THE WORKPLACE FOR TOP MANAGERS AND EXECUTIVES

SYNOPSIS: We have all experienced someone’s anger either at work or in our personal life, but we have also expressed anger ourselves. This presentation is not just about managing other people’s anger but also an opportunity to reflect on our own emotions and behaviour. The way we respond has an impact on the successful outcomes of the interaction

COURSE OBJECTIVES

• Understand conflict and aggressive behaviour escalates.
• Identify causes and recognize signs of potential conflict/ aggression
• Explore strategies to diffuse and resolve situations to manage it constructively and strengthen your personal and professional relationships
• Understand ourselves and learn strategies to better manage ourselves and others.
• Develop positive work attitude
• Imbibe strong and positive work ethics

COURSE CONTENT

Concept of Productivity in an Organization.

Conceptual issues in Work Ethics and Productivity

What is Anger?

Managing Your Anger

• Costs and Pay-Offs
• What Are your Anger Pay-Offs?

The Anger Process

The Problem with Trigger Thoughts

How Does Anger Affect Thinking?

• Is Anger the Best Response?
• Distorted Thinking

Managing Anger

• Coping Strategies
• Sanctuary
• Relaxation Techniques

Communicating

• The Four-Step Message
• Are you a Good Listener?
• Asking Questions
• Three Keys

Behaviour Types

Taking Control

The 10 Work Ethics Traits and Professional Competence

Productivity Improvement Techniques

Positive Work Attitude and Its Effect on Productivity.

TARGET AUDIENCE: Senior Managers, Directors, and Top Executives in both private and public organizations.