IMPROVING PRODUCTIVITY THROUGH QUALITY ENHANCEMENT AND COST REDUCTION

COURSE OBJECTIVES

At the end of the programme, participants will be able to:

• Define productivity and various types of organizational waste
• Identify areas of poor productivity due to poor quality and suggest ways to increase effectiveness and efficiency
• Justify and apply quality improvement tools and techniques in order to improve productivity
• Apply several cost reduction strategies in order to meet changing global, statutory and market conditions
• Recognize and apply measuring initiatives and set targets in order to improve productivity

COURSE CONTENT

Productivity Defined

• Definitions
• Productivity limitations
• Process based view
• The 'Muda' factor
• Eight types of waste
• Cost of poor quality

Principles of cost reduction: the quality approach

• Quality defined
• Cornerstones of quality
• Barriers to cost reduction programs
• Setting up a cost reduction program
• Resistance psychology in humans
• Techniques to involve employees in your quality improvement tasks
• The role of suggestion schemes

 Productivity improvement tools

• Productivity improvement project road map
• Tool selection
• Brainstorming
• Pareto
• How-how method
• Why-why method
• Six Sigma
• Lean principles
• Non-value-added analysis
• Re-engineering
• The 'Focus' method

Cost reduction opportunities

• Streamlining the organization and the ESSA method
• SMART practices for increasing productivity
• Cost savings opportunities
• Barriers to a cost cutting program
• Getting commitment to a cost cutting program
• One hundred and forty ideas to cut costs

Measuring your productivity initiatives

• Key performance indicators
• Types of measures
• Setting targets for cost reduction
• Benchmarking
• Types of benchmarking
• The balanced scorecard
• The dashboard

WHO SHOULD ATTEND: Quality Control/Assurance Officers and Managers, Managers, supervisors, and employees who need to have an awareness of the fundamentals of quality concepts for organizations.