EFFECTIVE COMMUNICATION IN A BUSINESS ORGANIZATION

SYNOPSIS: This Effective Communications Skills course is focused on providing participants with a set of useful communication tools and techniques that can be used in a number of different number formal and informal situations, as well as those that are effective for use with people who have a range of differing personalities. The Communication Skills training programme also focuses on enabling participants to develop professional business communication skills. They will leave the course ready to maximize their impact with everyone they encounter in the workplace, adapting their style to increase their influence and improve interpersonal relationships.

COURSE OBJECTIVES

• the understanding of the essential components of effective communication
• real-time feedback on their language structure, tone and non-verbal nuances
• the ability to recognize flaws in their own communication style
• capability to practice recommended methods for effective communication and make personal improvements
• understanding of the importance of effective communication personally and professionally
• use their words, tone and posture to match the objective of their communication successfully
• use assertiveness to bring out the best in one’s communication

COURSE OUTLINE

Introduction to Effective Communication

• The Characteristics of an Effective Communicator
• Importance of Communication in the 21st Century
• Basics of Communication
• Elements of Effective Communication

Core Components of Effective Communication

• Components of Communication –
• Verbal Communication
• Importance of the Tone
• Non – Verbal Communication

Effective Verbal Communication

• What You Say Matters
• Effect and Impact of Power Words
• Positive Communication
• Words for Success
• Words to Avoid
• Telephone Etiquettes

Non-Verbal Communication

• Elements of Non-Verbal Communication
• Do’s and Don’t
• Interpretation of Various Body Signals
• Recommended Postures for Workplace Communication

Role of Listening in Communication

• The Impact of Listening on Communication
• The 3 Levels of Listening
• Listening with Empathy
• How to Display Effective Listening

Assertive Communication

• Introduction to Assertiveness
• The Art of Assertive Communication
• Applying Communication Components Effectively
• Cross-cultural Communication

TARGET AUDIENCE: Junior Staff, Senior Staff, Middle Level Managers, Senior Managers, Executives.