Microsoft Dynamics 365 CRM Training Course
Details
The Microsoft Dynamics 365 CRM course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365.
You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps, and each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service.
This helps candidate prepares for the exam MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM).
Objectives
At the end of this course, you'll be able to:
- Describe the core components of the Dynamics 365 customer engagement apps.
- Describe Dynamics 365 Customer Insights.
- Describe Dynamics 365 Sales.
- Describe Dynamics 365 Customer Service.
- Describe Dynamics 365 Field Service.
Prerequisites
An understanding of cloud computing is helpful but not really necessary.
Outline
Course Outline
- Microsoft Dynamics 365 Customer Engagement Apps
- Dynamics 365 Customer Insights
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
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