IT Project Management
Details
About the Course:
IT Service Managers are responsible for delivering an ever growing and complex mix of products and services. The changes in security, continuity, legal and financial requirements as well as the growth in Enterprise systems delivered world-wide means that IT Service Delivery is a strategic asset for any business.
By implementing Service Management and Service Delivery Life Cycle (SDLC) 'best practices' that complement the business and IT strategy, you will have the knowledge to help improve performance, meet demand, ensure continuity, and maximize the IT contribution to the business bottom-line.
New demands for consolidation, migration, outsourcing, in sourcing, e-commerce, 'enterprise wide' systems and the business expectation of 'rapid investment return with service excellence' are forcing changes. These changes require that IT work in close partnership with the business where this partnership will ensure that the IT services match the pace, impact and scale of the change.
Using best practice approaches to Service Management, the partnership can manage the people, processes and technology required to define, develop, deliver, support and maintain the IT services on which the business depends. This course highlights the processes and changes, the skills and techniques, required to make this possible.
Course Objective
By the end of the course, participants will be able to:
- Examine the business, management, technical and operational issues associated with each of the Service Delivery components and formulate improvement strategies and processes
- Plan, Manage and Implement ITIL based Service Delivery processes
- Describe the mission, goals and dependencies
- Understand the staffing issues, project stages, benefits, costs and possible problems
- Understand the tools and management issues involved in service delivery
Designed For:
Managers, consultants, development, support and operations practitioners, who make technical decisions affecting the support of IT services. Personnel who are implementing a Service Management process.
ABOUT US
COINMAC is an organization of competent, motivated and creative professional establishment dedicated to deliver the right technology in Information Technology (I.T) solution, consultancy and training.
COINMAC has developed a fairly long tradition in credible advocacy and expertise in consultancy and information technology in Africa. COINMAC represents, and in fact is foremost, among the category of seasoned and tried “private initiatives or consultants” who can be relied on for better and greater achievements by government functionaries, academics and the private sector.
Why Train In COINMAC?
Our training delivery is of global best practice in view of our alliance with reputable establishments in United Kingdom, CANADA, USA, UAE-Dubai etc. COINMAC is an accredited trainer and certified by Nigeria Council for Management Development,Lagos and many other agencies in different parts of the world. Our experience of TWENTY YEARS has endowed us with resources to provide knowledge, practical skills and pragmatic abilities needed for effective job performance and competence which employees are expected to demonstrate in the workplace. COINMAC is strategically structured to improve individual and organizational performance and assist in achieving the agency's mission and performance goals. ...
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