Managing Conflict in the Workplace Course
Details
When people work together conflict is often unavoidable, because of differences in work goals and personal styles. Handling conflict in the workplace can be very challenging especially for team leaders. Our natural inclination is ‘flight or fight”. This training course is designed to equip participant with correct techniques to successfully manage and resolve conflicts in a mutually acceptable way at any work situation. This is a highly practical course that involves scenario building and role plays.
Learning Objectives
Participants will:
- Recognise the different types of conflicts and their causes
- Apply the various strategies that may be applied to manage conflicts
- Communicate honestly about feelings and emotions
- Develop emphatic listening skills
- Understand the processes that transform negotiation from competition to collaboration
- Define the steps in win-win negotiation
Learning Contents
- Types of conflict and uses
- Destructive and constructive conflict
- Organisational and personal perspectives
- Influences of learned behaviour
- Communication Styles
- Personal audit of preferred communication style
- Approaches to Conflict
- Win-win negotiation
- From conflict to collaboration
- Defusing anger
- Building rapport
- Handling a one-on-one conversation
- Application to the Workplace
- Personal Development
- Role-play
- Developing an action plan
Fee:
N87,500.00 VAT Exclusive
Discounts off regular fees for open programmes: 3-5 nomination - 5%
Programme also available as in-plant. Fee: Negotiable
Who Should Attend
Supervisors, team leaders and managers
who we are
Impact Training and Management Consulting is a limited liability company registered in 2003 as a learning and development organisation devoted to the design, development and delivery of relevant training programmes.
With over 200 open and in-plant training course in locations throughout Nigeria, Impact Training and Management Consulting trains thousands of people every year.
Over 97% of participants say that given the opportunity, they would attend another Impact Consulting course and recommend others to attend.
OUR OBJECTIVES
• To affect positively our clients business by enhancing the quality of their manpower.
• To partner with our clients, working to realise their aspirations
• To achieve definite and long lasting advantages in the market place
• To act with due diligence in pursuit of excellence for our clients in an environment of mutual respect and trust.
• To deliver just-in-time quality learning interventions in the most cost effective way. ...
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