ISO 20000 IT Service Management
Details
Course description
The purpose of the Foundation qualification is to confirm that a candidate has sufficient knowledge of the contents and high level requirements of the ISO/IEC 20000 standard, and understands at a foundation level how the standard operates in a typical IT service provider organization.
Target audience
This qualification is aimed at staff working within an ITSM service provider organization that requires a basic understanding of the standard. It is equally relevant for those working within service providers who are already certified to ISO/IEC 20000 or those considering its implementation.
Learning objectives & agenda
The course helps candidates to understand the scope, objectives, key terminology and high level requirements of the ISO/IEC 20000 standard, how it is used in a typical IT service provider organization, together with the main elements of the certification process.
- Introduction and background
- Scope, usage, terms, definitions
- Overall management system
- ISO/IEC 20000 processes
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ISO/IEC 20000 processes (continued)
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Guidance for organisations, applicability and scope
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Achieving and maintaining ISO/IEC 20000 certification
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Mock exam and review
Course material
The formal course is based on a set of lectures supported by slides, student handbook, exercises and sample examination questions. This course consists of a student manual that expand on the topics covered in the lectures. Students should use this material to prepare for the exam.
Prerequisites
There is no pre-requisite for the Foundation qualification but knowledge of the basic principles of IT service management would be an advantage.
Examination
- 40 multiple choice questions
- 1 hour to complete – afternoon of day 3
- The pass mark is 65% overall (26/40)
- Examination is closed book
Tomwim is positioned as one of the prestigious Corporate Training organization in West Africa. Tomwim offers the management best practices training and consultancy with processes constantly updated to adapt to the changing global needs. Increasing demand for high quality training and certification has interested Tomwim to offer its services to interested learners in West Africa.
Tomwim, expertise is in IT Governance and IT Service Management and its role in helping one achieve peak of success in their chosen paths. This philosophy is to rebuild the walls of West Africa. Tomwim target is to bridge the gap between IT Technical Jobs and industry needs thus developing a function and process focused workforce.
Tomwim mission is to continually add value by driving updated solutions for the latest ITSM training and business organisation needs, supported by services from agile, versatile and knowledgeable team. Tomwim trained personnel are placed across all business industry with the hope to reposition their Organisation. ...
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