ISO 20000 Lead Auditor (PECB Certified)
Details
SUMMARY
This five day intensive course enables the participants to develop the necessary expertise to audit a Service Management System (SMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. During this training, the participant will acquire necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011 and certification audits according to ISO 17021. Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to efficiently conduct an audit.
WHO SHOULD ATTEND?
Internal auditors and expert advisors in Service Management
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Auditors wanting to perform and lead Service Management System (SMS) certification audits
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Project managers or consultants wanting to master the SMS audit process
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Individuals responsible for the information technology service conformity in an organization
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Technical experts wanting to prepare for an SMS audit function
Outline
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Fundamental principles of service management
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ISO 20000 certification process
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Service Management System (SMS)
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Detailed presentation of the clauses of ISO 20000-1
Day 2
Planning and initiating an ISO 20000 audit
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Fundamental audit concepts and principles
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Audit the approach based on evidence and risk
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Preparation of an ISO 20000 certification audit
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SMS documentation audit
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Conducting an opening meeting
Day 3
Conducting an ISO 20000 audit
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Communication during the audit
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Audit procedures: observation, document review, interview, sampling techniques, technical verification, corroboration and evaluation
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Audit test plans
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Formulation of audit findings and documenting nonconformities
Day 4
Concluding and ensuring the follow-up of an ISO 20000 audit
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Audit documentation
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Conducting a closing meeting and conclusion of an ISO 20000 audit
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Evaluation of corrective action plans
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ISO 20000 surveillance and internal audit management program
Speaker/s
Special Offer
Tenol Alpha Limited is a leading business and ISO management systems consulting firm in Africa offering business excellence, project management, marketing research, lean six sigma deployment, training and business advisory services.
Tenol Alpha's ISO Management systems training and consultancy services cover ISO 9001-Quality Management System, ISO 14001-Environmental Management System, ISO 27001-Information Security Management System, ISO 22000-Food Safety Management System, ISO 45001-Occupational Health and Safety Management System, ISO/IEC 20000-Information Technology Service Management System and ISO/IEC 22301 –Business Continuity Management System etc.
We enable organizations to thrive by driving implementation of best practises in organizations and facilitate the identification and execution of business improvement programs in diverse organizations.
Our partners, consultants, subject matter experts and specialists are competent, customer focused, result- oriented and are constantly available to deliver first class services in diverse sectors including manufacturing, financial services, oil & gas, engineering, constructions, health care services, logistics, public institutions and others. ...
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