Improving Operation Performance and Productivity

Introduction

To say that managing in any organisation today is a challenge, is a true understatement. Just keeping one’s head above water is like running an obstacle course. Today’s organisational obstacle course is full of unexpected occurrences; potholes, pitfalls, roadblocks and unexpected detours.  And it is mostly uphill to boot!

How can one cope? Or better still, how can managers get ahead of the curve. Outsourcing, downsizing, rightsizing and feel-good programs - you’ve probably done them all.  And, you’ve probably seen little of the anticipated benefits. But, you’re still challenged to make significant improvement, build a culture of continuous improvement and get ahead of the curve.

In this practical seminar, you will:

• Learn that the opportunities for improvement are significant

• Have the tools to create seamless processes will produce dramatic improvements in productivity and response times to customers

• Learn how to use measurement to improve accountability, and ownership

• Be able to create a flexible and fast working environment

Objectives

By the end of this seminar, delegates will be able to: 

• Create a high-performance culture

• Streamline processes that are too long and unpredictable

• Engage employees in a way that increases motivation, accountability and ownership

• Track performance gains for all stakeholders

• Create a proactive problem-solving culture

Who Should Attend?

The course is designed for organisation leaders who are committed to moving away from the status quo. These change agents include:

• Engineers

• Team Leaders

• Middle Managers

• General managers

• Senior leaders

• Department heads

• Project managers

Programme Outline

New Organisational Challenges

• The challenge of change

• Thinking strategically about problems and opportunities

• The challenge of conflicting stakeholder expectations

• Identifying management/shareholder expectations

• Taking a holistic approach to continuous improvement

• Responsibility and accountability

• 3 Case Studies that illustrate the power of new technologies, common sense and organisational restructuring

• The 12 drivers of performance improvement

Measuring Performance to Enhance Engagement, Accountability and Ownership

• The importance of having a modern measurement system

• Aligning matrix and the  mission

• Setting SMART objectives

• Knowing how and when to benchmark performance

• The search for best practices

• Planning for improvement

• Linking rewards to performance

A Team Approach to Performance Improvement

• Facilitating team meetings

• The role of the manager in building ownership and commitment

• Knowing how to facilitate information, problem solving, decision making and planning meetings

• Pareto and the 80:20 rules

• Tools for root cause analysis: the Fishbone

• Collecting accurate and representative data

• Encouraging creativity through brainstorming

Process Mapping and Flowcharting

• Process and the challenge of variation

• Defining the opportunity: the 80:20 rule and the 95:5 rule

• Three alternative strategies to developing a process map

• The 12 steps to create a process map

• The power of benchmarking

• Identifying and removing waste, duplication and non-value added activities

• Redesigning the process to make it “seamless”

• Outsourcing decisions: the 10 best guidelines to ensure success

Implementing Change

• Selling your ideas: a method of presentation that always works

• Getting approval for radical improvements

• Managing change: possible reactions from people and how to deal with them

• Forward thinking: prioritising challenges at work

• Setting up your first team

• Creating an action plan

• Presentations

• Workshop review