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Details

In order for an organization to even consider building strong customer relationships, customer retention needs to be a top priority that is acknowledged and supported by everyone within the organisation. This will mean the difference between viewing your customers as valuable assets to be nurtured and retained.

Outline

  •         Strategic tools for organizational customer’s enhancement plan
  •         Implementation of customers services through improvement of customers services efficiency and effectiveness
  •         Advanced CCA through effective implementation on service operations management
  •         Comprehensive review of marketing, sales and information techniques in customers management
  •         Conceptual techniques adapted for a particular, season, environs and time for competitive customers management
  •         Effective customers relationship management and implementation
  •         Ethical climate in CRM as a critical success factor in customers management
  •         E-customers management strategies
  •         Successful  plans to create and deliver an effective customer competitive plan

 

FOR WHOM:

Customer Service Managers/Staff, Sales Representatives, Admin Managers/Officers, Marketers, Supervisors, Team Leasers in segments of the organization in both the Public and Private Sectors.

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

Speaker/s

A distinguished team of facilitators who are eminently qualified professionals has been assembled to lead discussions in course of the workshop.

Special Offer

5% discount for 3-6 participants and 10% discount for 7 and above number of participants from the same organization for the same course.
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Alpha Partners is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.

We are one of the leading players in the profession. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 1996 and has branches in Lagos, Enugu and Awka.

We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, engineering, insurance, human resources management, secretarial and consultancy services in all ramifications.

Our numerous clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources.

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