Advanced Office Management and Administrative Skills
Details
By the end of the program, participants will be able to:
- Define and understand the role of the office manager/administrator.
- Acquire time management skills required for better office productivity.
- Handle telephone calls properly and professionally.
- List the main causes of stress and the techniques needed to control them.
- Discover communication strategies needed for carrying out responsibilities in an effective manner.
Outline
- The Role of the Office Manager/Administrator
- Effective Communication Skills
- Speaking and Listening
- Written Communication
- Serving the Internal and External Customer
- Managing Time
- Setting Goals and Priorities
- Planning and Managing Time for Self and Others
- Stress Management Techniques
- Organizing Meetings
- Using the Telephone Properly
FOR WHOM:Admin & HR Managers, Departmental Heads, Senior Executive Secretaries, Confidential Secretaries, Admin Officers and Personal Assistants in both the Public and Private Sectors.
TRAINING METHODOLOGY
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.
Speaker/s
assembled to lead discussions in course of the workshop.
Special Offer
5% discount for 3-5 participants and 10% discount for 6 and above number of participants from
the same organization.
Schedules
No. of Days: | 4 |
Alpha Partners is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.
We are one of the leading players in the profession. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 1996 and has branches in Lagos, Enugu and Awka.
We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, engineering, insurance, human resources management, secretarial and consultancy services in all ramifications.
Our numerous clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources.