Best Practice In Capacity Building For Secretaries, Personal Assistants And Admin Officers
Details
To teach best practice capacity building techniques necessary for superstar performance for secretaries, personal assistants and administrative managers
Outline
- Human resource management
General management principles
An overview of human resource capacity management
Leadership and supervision
Delegation of duty and doctrine of responsibility
Problem solving and decision making
- Industrial relations practice
Essential elements of contracts of employment
Overview of theories and practice of industrial relations in Nigeria
Negotiation and consultations
Grievance resolution strategies
- Office management
Office layout and plans
Furniture and equipment arrangement
Mails and correspondence handling
- Dealing with workplace security
How to control access to your boss without being unfriendly
Tips to accept deliveries safely
How to handle irate and aggressive individuals
How to control your emotions in potentially explosive situations
For whom:Secretaries, Personal assistants, and administrative officers in the public and private sectors
TRAINING METHODOLOGY
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.
Speaker/s
Special Offer
Schedules
| Tue, Wed, Thu, Fri | 09:00 AM — 04:00 PM |
| Tue, Wed, Thu, Fri | 09:00 AM — 04:00 PM |
| Tue, Wed, Thu, Fri | 09:00 AM — 04:00 PM |
| No. of Days: | 4 |
Alpha Partners is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.
We are one of the leading players in the profession. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 1996 and has branches in Lagos, Enugu and Awka.
We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, engineering, insurance, human resources management, secretarial and consultancy services in all ramifications.
Our numerous clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources.
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