Effective Contractor Management in Maintenance and Technical Projects

This training seminar will highlight:

• Sourcing strategy within Asset Management

• Contract types incl. Service Level Agreements (SLA’s) and Design & Construct (D&C)

• Selecting the best contractor – procurement aspects

• Risk management & SHE

• Monitoring & managing performance with Key Performance Indicators (KPI’s)

• Negotiating the contract

• Contractor management in a project environment – Turnkey, PPP contracts

• Managing the behaviour of people to get sustainable results

• Continuous improvement aspects

Objectives

At the end of this training course, you will learn to:

• Explain the basic elements of effective contractor management and its position within asset management

• Evaluate bids and proposals and choose the right contractor

• Identify, evaluate and manage the risks involved (SHE, performance)

• Manage & monitor the contractor performance in an innovative way

• Develop and negotiate contracts

Who Should Attend?

This training programme is suitable to a wide range of professionals but will greatly benefit:

• Operations & Maintenance professionals

• Reliability, Asset & Plant professionals

• All professionals involved in contractor management

• All professionals negotiating, managing and verifying contracts in maintenance & technical projects

• Production & Continuous Improvement professionals

• Contract management teams

• Facility management teams

• Shutdown and Turnaround management teams

• Anyone who wishes to update themselves on contractor management

Programme Outline

Contractor Management Basics

• Overview of contractor management

• How does it relate to asset management?

• (Out)sourcing strategies

• Risks involved – risk management & SHE aspects

• Grounding the maintenance contract with a Risk Based Maintenance concept – how to keep that knowledge in-house

Contract Types for Maintenance & Technical Projects

• Contracts – basic types

• Contracts – complex types (Turnkey, Design & Construct, Public Private Partnerships)

• Procurement aspects

• Choosing the right contractor

• Monitoring & managing contractor performance – from traditional penalties & rewards to more innovative ways

Developing the Contract

• The contracting cycle

• Requirements / service levels, RAMS aspects (Reliability Availability Maintainability Safety)

• Writing the contract

• Periodic evaluation & continuous improvement – vendor management

• Partnerships

People Management & Negotiation Aspects

• Implementing contract management

• How to make it work by influencing the behaviour of people

• Negotiating the contract

• Negotiation ploys

• Negotiation tactics & tips

Final Workshop

In a very interactive workshop all major topics of this seminar will be highlighted and practised in groups. Major topics will be:

• Requirements / service levels – defining what you want

• Tendering process

• Contractor selection

• Contractor management – measuring & managing the performance

• Negotiation

• Evaluation