Customer Service, Hygiene and Safety for Office Cleaning Employees Training
Details
When it comes to the workplace, cleanliness and personal hygiene are of utmost importance. Employees are not the only ones that roam around the office, customers and other stake holders are entitled to safe and hygienic environment in addition to excellent service delivery from all members of the staff including the cleaners.
Learning Objectives:
Our customer service, hygiene and safety for office cleaning employees course aims to teach participants all the customer service, work ethics and cleaning essentials, from roles and responsibilities to handling and understanding cleaning products. Learning will begin with personal evaluation to how much the participant knows and ends with an action plan where participants are asked to make a presentation indicating how they plan to improve on their service delivery based on the acquired learning
Outline
- Module 1: Cleaning Etiquette: Ground Rules (Dos and Don’ts)
- Module 2: Tips to Cleaning Effectiveness
- Module 3: Communication
- Module 4: Time Management
- Module 5: Personal Effectiveness
- Module 6: Customer Service Basics
- Module 7: Appearance and Grooming
- Module 8: Work Ethics Essentials
- Module 9: Hygiene & Safety: Cleaning for Health
- Module 10: Wrap up/Evaluation
Speaker/s
Special Offer
Schedules
| Weekdays | 10:00 AM — 04:00 PM |
| Weekdays | 10:00 AM — 04:00 PM |
| Weekdays | 10:00 AM — 04:00 PM |
| Weekdays | 10:00 AM — 04:00 PM |
| Weekdays | 10:00 AM — 04:00 PM |
| Weekdays | 10:00 AM — 04:00 PM |
| 10:00 AM — 04:00 PM |
| Weekdays | 10:00 AM — 04:00 PM |
| No. of Days: | 5 |
| Total Hours: | 6 |
GoldStead Resources specializes in optimizing the potentials inherent in human capital as well as businesses to achieve set goals and objectives .We leverage practical real-life experiences to empower organizations and her employees with solution-based approaches for maximum result.
As a Capacity developer, we cover a wide range of training programs tailored to meet specific organizational, group and individual needs. These training topics cut across customer service, human resource, secretarial and administration, soft skill for self development, work ethics, management and leadership among others.
We also organize capacity development and skill acquisition programmes for the young minds through religious bodies, schools, etc..
We have also facilitated training programmes for ddelegates from other African countries such as Rwanda, Uganda, Gambia, Ghana, Liberia, etc.
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