Administrative Support Skills for Drivers Training
Details
Outline
Pre-assignment – Office Administration Skills
Dealing with E-Mail
Managing Electronic Files
Keeping Track of the Paper Trail
Making the Most of Voice Mail
Safeguarding office documents/confidentiality
Getting Organized, Part Two
Keeping Your Workspace Organized
Using a To-Do Book
The Extra Mile: Adding Project Management Techniques to Your Toolbox
Time Management
Managing Your Time
Keeping Others on Track
Maintaining Schedules
Getting It All Done On Time/Multitasking Skills
Prioritizing
The Secret to Staying on Track
Goal Setting
Decision making and problem solving
Special Tasks
Planning Small itineraries
Organizing Travel proactively
Office/Corner Management Skills
Communication Skills
Verbal Communication Skills
o Listening and Hearing: They Aren”t the Same Thing
o Asking Questions
o Communicating with Power
Non-Verbal Communication Skills
o Body Language
o The Signals You Send to Others
o It”s Not What You Say, It”s How You Say It
Self Empowerment
Being Assertive
Resolving Conflict
Building Consensus
Making Decisions
Interpersonal Relationship Skill
Relationship Management/Working with Your boss
Influencing Skills
What to Do in Sticky Situations
Taking Care of Yourself
Ergonomics
Stress Management
Dealing with a Heavy Workload/multitasking skills
Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Speaker/s
Special Offer
Schedules
Weekdays | 10:00 AM — 04:00 PM |
Weekdays | 10:00 AM — 04:00 PM |
Weekdays | 10:00 AM — 04:00 PM |
Weekdays | 10:00 AM — 04:00 PM |
No. of Days: | 5 |
GoldStead Resources specializes in optimizing the potentials inherent in human capital as well as businesses to achieve set goals and objectives .We leverage practical real-life experiences to empower organizations and her employees with solution-based approaches for maximum result.
As a Capacity developer, we cover a wide range of training programs tailored to meet specific organizational, group and individual needs. These training topics cut across customer service, human resource, secretarial and administration, soft skill for self development, work ethics, management and leadership among others.
We also organize capacity development and skill acquisition programmes for the young minds through religious bodies, schools, etc..
We have also facilitated training programmes for ddelegates from other African countries such as Rwanda, Uganda, Gambia, Ghana, Liberia, etc.