Teller Management and Bank Reconciliation
Short Course by
Institute of Attitudinal Change Managers
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On-Site
/ Short Course
Details
This course explores the processes required to manage cash receipts, cash disbursements, and other transactions that affect checkbook balances.
Bank Tellers perform a variety of tasks such as processing withdrawal and deposit transactions, updating customer accounts and answering bank products related questions.
Bank Tellers perform a variety of tasks such as processing withdrawal and deposit transactions, updating customer accounts and answering bank products related questions.
At various points throughout a shift, long lines, quick switching between multiple requests, back-to-back phone calls and distractions can reduce a teller’s productivity and increase stress.
Although work habits and learning styles assist bank tellers to find his or her own ways of becoming efficient on the job, certain proven methods often help bank tellers improve efficiency.
This programme is designed to provide practical training to Tellers on the art of efficient tellering.
Outline
Course Contents
DAY ONE
· Principles of banking
- Adherence to the oath of secrecy
- Adherence to the code of dressing
- Adherence to the operational standard
· General standards expected of bankers and banking institutions· Duties and essential qualities of a TellerHow to be an efficient bank Teller
DAY TWO
· Laws relating to chequing transactionsCheques collectionCrossed chequesTypes of crossingGeneral crossingSpecial crossingAccount payee only· Care and control of cashMethods of handling notes and coinsErrors to look-out for in a paying–in
slipProcedure for dealing with errors on paying-in slipPrecautions and securityPrecautions against fraud and forgeryAction during emergencyVault operationsBalancing operationsBook difference
DAY THREE
Bank’s products· Dry Teller dutiesCash reconciliation/dry teller dutiesEthics and professionalismIntegrityHonestyProfessional competenceConfidentiality of information
ü Total commitment
Relationship management – tellers and servicesAnti-money laundering controlsCustomer service and attitudinal re-orientation.Business communications – Effective Communication Strategies with Bank Customers.
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The Institute of Attitudinal Change Managers is a Professional Institute, established in 2014 under CAM Act 1999 and approved by Federal Ministry of Education. Its objective is to bridge skills gap and positive mindset to fulfill desired change in our Nation.
Institute of Attitudinal change managers (IACM) is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.
We are the leading players in the profession in Niger Delta region of Nigeria. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 2014.
We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, human resources management, secretarial and consultancy services in all ramifications.
The vast majority of our clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources. ...
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