Computer & Network Administration: II

Operating Systems

• Compare and contrast common operating system types and their purposes
• Compare and contrast features of Microsoft Windows versions
• Summarize general OS installation considerations and upgrade methods
• Use appropriate Microsoft command line tools
• Use Microsoft operating system features and tools
• Use Microsoft Windows Control Panel utilities
• Summarize application installation and configuration concepts

Operating Systems

• Compare and contrast common operating system types and their purposes
• Compare and contrast features of Microsoft Windows versions
• Summarize general OS installation considerations and upgrade methods
• Use appropriate Microsoft command line tools
• Use Microsoft operating system features and tools
• Use Microsoft Windows Control Panel utilities
• Summarize application installation and configuration concepts
• Configure Microsoft Windows networking on a client/desktop
• Use features and tools of the Mac OS and Linux client/desktop operating systems

Security

• Summarize the importance of physical security measures
• Explain logical security concepts
• Compare and contrast wireless security protocols and authentication methods
• detect, remove, and prevent malware using appropriate tools and methods
• Compare and contrast social engineering, threats, and vulnerabilities
• Compare and contrast the differences of basic Microsoft Windows OS security settings
• Implement security best practices to secure a workstation
• Implement methods for securing mobile devices
• Implement appropriate data destruction and disposal methods
• Configure security on SOHO wireless and wired networks

Software Troubleshooting

• Troubleshoot Microsoft Windows OS problems
• Troubleshoot and resolve PC security issues
• Use best practice procedures for malware removal
• Troubleshoot mobile OS and application issues
• Troubleshoot mobile OS and application security issues

Operational Procedures

• Compare and contrast best practices associated with types of documentation
• Implement basic change management best practices
• Implement basic disaster prevention and recovery methods
• Explain common safety procedures
• Explain environmental impacts and appropriate controls
• Explain the processes for addressing prohibited content/ activity, and privacy, licensing, and policy concepts.
• Use proper communication techniques and professionalism
• Identify the basics of scripting
• Use remote access technologies