Customer Relationship Management using Microsoft Dynamics 365 Customer Service
Details
Perform configuration
- Configure Service Management settings
- Configure processes
- Create and configure customer service visualizations
Outline
Perform configuration
- Configure Service Management settings
- Configure processes
- Create and configure customer service visualizations
Manage cases and the knowledge base
- Create and manage cases
- Create and manage the knowledge base
Manage queues, entitlements, and SLAs
- Create and manage queues
- Create and manage entitlements
- Create and manage SLAs
Configure Forms Pro
- Create surveys
- Preview, test, and publish surveys
- Manage survey responses
Speaker/s
Special Offer
Schedules
| Tue, Fri | 09:00 AM — 04:00 PM |
| No. of Days: | 4 |
Alpha Partners is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.
We are one of the leading players in the profession. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 1996 and has branches in Lagos, Enugu and Awka.
We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, engineering, insurance, human resources management, secretarial and consultancy services in all ramifications.
Our numerous clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources.
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