Customer Relationship Management using Google Business Services
Details
Introduction to Customer Relationship Management (CRM)
- Fundamentals of computing systems and customer care
- Designing a strategy to meet customer needs
Outline
Introduction to Customer Relationship Management (CRM)
- Fundamentals of computing systems and customer care
- Designing a strategy to meet customer needs
Working with Google cloud-based Customer Service tools
- Creating conversational experiences with Dialogflow
- Working with real time using Agent Assist
- Document creation, collaboration and communication with G-Suite
Marketing and Ads on Google
- Promoting content on YouTube
- Promoting content using Google Ads
- Promoting apps with Universal App Campaigns
Enabling Business with Infrastructure Management
- Creating infrastructure with Google Cloud
- Managing web hosting services
- Tracking business data with Google Data Analytics
Gaining feedback on Google investments
- Insights and analysis using Google Analytics
- Handling customer requests using Google Marketing Platform
Speaker/s
Special Offer
Schedules
| Tue, Fri | 09:00 AM — 04:00 PM |
| No. of Days: | 4 |
Alpha Partners is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.
We are one of the leading players in the profession. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 1996 and has branches in Lagos, Enugu and Awka.
We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, engineering, insurance, human resources management, secretarial and consultancy services in all ramifications.
Our numerous clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources.
Related Courses
