Customer Relationship Management using the AWS Platform
Details
Voice-First Design Practices and Capabilities
- Describe how users interact with skills
- Map features and capabilities to use cases
Outline
Voice-First Design Practices and Capabilities
- Describe how users interact with skills
- Map features and capabilities to use cases
Skill Design
- Design and develop an interaction model
- Design a multi-turn conversation
- Use built-in intents and slots
- Handle unexpected conversational requests or responses
- Design multi-modal skills using one or more service interfaces (for example, audio, video, and gadgets)
Skill Architecture
- Identify AWS services for extending Alexa skill functionality (Amazon CloudFront, Amazon S3, Amazon CloudWatch, and Amazon DynamoDB)
- Use AWS Lambda to build Alexa skills
- Follow AWS and Alexa security and privacy best practices
Skill Development
- Implement in-skill purchasing and Amazon Pay for Alexa Skills
- Use Speech Synthesis Markup Language (SSML) for expression and MP3 audio
- Implement state management
- Implement Alexa service interfaces (audio player, video player, and screens)
- Parse Alexa JSON requests and provide responses
Test, Validate, and Troubleshoot
- Debug and troubleshoot using Amazon CloudWatch or other tools
- Use the Alexa developer testing tools
- Perform beta testing
- Troubleshoot errors in the interaction model
Publishing, Operations, and Lifecycle Management
- Describe the skill publishing process
- Add and remove users in the developer console
- Perform analysis of skill analytics in the developer console
- Differentiate among the statuses/versions of skills (for example, In Development, In Certification, and Live)
Speaker/s
Special Offer
Schedules
| Wed, Sun | 09:00 AM — 04:00 PM |
| No. of Days: | 4 |
Alpha Partners is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.
We are one of the leading players in the profession. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 1996 and has branches in Lagos, Enugu and Awka.
We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, engineering, insurance, human resources management, secretarial and consultancy services in all ramifications.
Our numerous clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources.
Related Courses
