Effective Communications Masterclass

This Effective Communications Skills course is focused on providing participants with a set of useful communication tools and techniques that can be used in a number of different number formal and informal situations, as well as those that are effective for use with people who have a range of differing personalities. The Communication Skills training programme also focuses on enabling participants to develop professional business communication skills. They will leave the course ready to maximise their impact with everyone they encounter in the workplace, adapting their style to increase their influence and improve interpersonal relationships.

Introduction to the Field of Communication

• The importance of communication in today’s modern setting
• The key elements and skills of communication
• Telephone communication
• Written communication - email etiquette
• Maximising our communication skills in a variety of situations
• What helps and hinders communication at an individual, team and organisational level
• Questioning and Listening skills
• Self-presentation and self-promotion

Feedback Skills

• The importance of feedback to people and organisations
• The types of feedback we receive in life
• Structuring feedback
• Giving and receiving feedback effectively

Communicating Assertively 

• What assertive communication is and is not
• How we should plan, structure and conduct assertive communication
• Using assertive communication in a variety of situations

Communication to Different Personalities

• The type of people and personalities we have to communicate with
• Understanding as to how each type likes to communicate and be communicated with
• Adapting our communication style to others

Team Engagement

• Holding successful and inspiring team meetings
• Communicating with your immediate team