Strengthening Team Communication and Workplace Relationships
Details
- Identify their individual communication styles and gain an understanding of how that style impacts others
- Learn the four Behavioral Styles utilizing the DiSC format
- Develop new strategies for communicating with team members to improve workplace relations
- Recognize opportunities to be more collaborative with team members and develop stronger working relationships
- Resolve problems and issues more quickly and effectively
- Practice effective communication techniques that help to prevent misunderstandings
- Provide positive feedback to co-workers
- Develop personal action plans that will improve individual and team results
Outline
Introduction
- Teambuilding Activity
- Communication Challenges in the Workplace
- Turning Challenges into Successes
DiSC
- Background on DiSC
- Understanding Behavioral Styles
- The Four Behavioral Styles (Dominance; Influence; Conscientiousness; Steadiness)
- Interpreting your style
Recognizing Communication Styles of Team Members and Customers
- Determining communication styles of others
- Reading and reacting to others
- Utilizing this information to improve collaboration and reduce conflict
Practical Applications
- Working effectively with other styles
- Communication Realities
- Tips For Successful Communication
- Tuning Into Body Language and What It’s Communicating
- Questioning Techniques and asking for what you need
- Paraphrasing, Summarizing and Empathizing
- Speaker/Listener Technique
- Practicing Effective Listening Habits
Providing Positive Feedback and Recognition
- Why feedback is important in the workplace
- How to give and receive feedback
- Using the 3 step feedback process
- Positive feedback tool
- Developing recognition ideas
- Feedback
Speaker/s
Special Offer
Schedules
Tue, Wed, Thu, Fri | 09:00 AM — 04:00 PM |
Tue, Fri | 09:00 AM — 04:00 PM |
Alpha Partners is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.
We are one of the leading players in the profession. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 1996 and has branches in Lagos, Enugu and Awka.
We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, engineering, insurance, human resources management, secretarial and consultancy services in all ramifications.
Our numerous clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources.