Advanced Management Programme for Middle Level Managers and Supervisors

This workshop is designed to provide practicing or potential leaders with the knowledge and skills required by the role. The programme enables leaders to critically explore the key idea that the most important function of a leader is to help their people move through the stages of team development.

Achieving Excellence in Leadership Issues

· Leadership styles and their effect on the team

· Understanding the difference between leadership andmanagement

*Excellence in Communication

· The communication channels

· Active listening

· Identifying and overcoming your communication problems

*Time Management, Problem Solving and Decision Making

· Setting and maintaining priorities

· Understanding the difference between urgent and important

· Identifying your key time stealers

*Understanding and Influencing Behaviour

· Different types of motivation

· Using our behavior to persuade and influence others

· Dealing with difficult behavior in others

*Managing People to Achieve Results

· Using delegation and empowerment effectively

· Coaching and developing others

· The role of coaching and mentoring

*Understanding the performance management cycle

· Monitoring performance

· Reviewing performance and giving feedback

· Effective questioning techniques

*Identifying stages of team development

· Identifying and planning effective team development

· How to present our ideas to the team

*Negotiation styles and when they might be appropriate

· Influencing your line manager, colleagues and customers

· Negotiation secrets to help you win

FOR WHOM:

Admin and HR Personnel, Supervisors, High level to middle level managers and others who provide leadership in the Private and Public Sectors.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.