Managing Difficult Staff Situations in Organizations
Details
Managing Difficult Staff Situations in Organizations
Developing an Understanding of Behaviour
- Understand why people behave the way they do
- Emotional impact of behaviours – yours and theirs
- Encouraging others to change non-productive work behaviour styles
Outline
Developing an Understanding of Behaviour
- Understand why people behave the way they do
- Emotional impact of behaviours – yours and theirs
- Encouraging others to change non-productive work behaviour styles
Forging Positive Working Relationships
- Adopting a positive approach to your relationships with others
- Creating an open and honest working environment through constructive feedback
Managing Difficult People
- Recognise negative and aggressive behaviour patterns
- Understand and manage the situation rather than the person
- Identifying and dealing with the underlying causes of difficult behaviour
Adopting a Confident, Professional and Appropriate Style
- Managing feedback on the impact of personal communication
- Recommendations to build a confident and professional approach
- A toolkit to be combined and adapted to suit your individual situation
Speaker/s
Special Offer
Schedules
| Tue, Thu | 09:00 AM — 04:00 PM |
| No. of Days: | 4 |
Alpha Partners is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.
We are one of the leading players in the profession. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 1996 and has branches in Lagos, Enugu and Awka.
We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, engineering, insurance, human resources management, secretarial and consultancy services in all ramifications.
Our numerous clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources.
Related Courses
