We've noticed this is not your region.
Redirect me to my region
What do you want to learn today?

Details

Essential Skills for Personal Assistants and Secretaries

What does it mean to be a PA?

  • Knowing myself
  • Understanding people –diversity in the workplace
  • Being a professional Personal Assistant

Outline

What does it mean to be a PA?

  • Knowing myself
  • Understanding people –diversity in the workplace
  • Being a professional Personal Assistant

Communication 

  • The purpose and methods for communicating with clients
  • Listening skills
  • The phone call- greeting, body, conclusion

Business writing skills 

  • Planning your writing- mind mapping
  • Common errors to avoid

Professional Documents 

  • Intelligent Emails
  • Letters

Meeting management 

  • Setting an effective Agenda
  • Taking and editing concise minutes of meetings
  • Circulating minutes
  • Ensuring decisions are implemented

Managing a diary 

  • Understanding a diary
  • Confidentiality
  • Professionalism and ethics

Understanding filing 

  • Filing rules
  • Filing alphabetically, date, name
  • Labelling files
  • Electronic filing
  • Using MS Outlook effectively for filing documents
  • Using MS Outlook for managing your diary
  • Data Management

Being organized 

  • Routines, procedures, checklists
  • Simple systems and routines
  • Planning your day

 Event planning 

  • Responsibility chart
  • Be professional in organizing travel and accommodation
  • Booking caterers and venues
  • Project managing the event
  • The events budget

Speaker/s

A distinguished team of facilitators who are eminently qualified professionals has been assembled to lead discussions in course of the workshop.

Special Offer

5% discount for 3-5 participants and 10% discount for 6 and above number of participants from the same organization.
Reviews
Be the first to write a review about this course.
Write a Review

Alpha Partners is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.

We are one of the leading players in the profession. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 1996 and has branches in Lagos, Enugu and Awka.

We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, engineering, insurance, human resources management, secretarial and consultancy services in all ramifications.

Our numerous clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources.

Sending Message
Please wait...
× × Speedycourse.com uses cookies to deliver our services. By continuing to use the site, you are agreeing to our use of cookies, Privacy Policy, and our Terms & Conditions.