Essential Skills for Personal Assistants and Secretaries
Details
What does it mean to be a PA?
- Knowing myself
- Understanding people –diversity in the workplace
- Being a professional Personal Assistant
Outline
What does it mean to be a PA?
- Knowing myself
- Understanding people –diversity in the workplace
- Being a professional Personal Assistant
Communication
- The purpose and methods for communicating with clients
- Listening skills
- The phone call- greeting, body, conclusion
Business writing skills
- Planning your writing- mind mapping
- Common errors to avoid
Professional Documents
- Intelligent Emails
- Letters
Meeting management
- Setting an effective Agenda
- Taking and editing concise minutes of meetings
- Circulating minutes
- Ensuring decisions are implemented
Managing a diary
- Understanding a diary
- Confidentiality
- Professionalism and ethics
Understanding filing
- Filing rules
- Filing alphabetically, date, name
- Labelling files
- Electronic filing
- Using MS Outlook effectively for filing documents
- Using MS Outlook for managing your diary
- Data Management
Being organized
- Routines, procedures, checklists
- Simple systems and routines
- Planning your day
Event planning
- Responsibility chart
- Be professional in organizing travel and accommodation
- Booking caterers and venues
- Project managing the event
- The events budget
Speaker/s
Special Offer
Schedules
Tue, Fri | 09:00 AM — 04:00 PM |
Tue, Fri | 09:00 AM — 04:00 PM |
Tue, Wed, Thu, Fri | 09:00 AM — 04:00 PM |
No. of Days: | 4 |
Alpha Partners is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.
We are one of the leading players in the profession. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 1996 and has branches in Lagos, Enugu and Awka.
We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, engineering, insurance, human resources management, secretarial and consultancy services in all ramifications.
Our numerous clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources.