Strategic Negotiations and conflict resolutions For Public and Private Sector Executives

In the rapidly changing and global context we live in, conflict is a feature of our current reality. Private and public sector organizations, find that they have to be more equipped to deal with different types of conflict. Personal conflicts, interpersonal conflicts and structural conflicts all point to the need for more effective tools for lasting problem-solving. Strategic negotiations and conflict management skills are critical skills for any manager to be effective in the workplace.

Conflict situations are common in the work situation. It is thus important for managers to become familiar with the principles, processes, and techniques of conflict management and negotiations.

MODULE 1: Conflict Management

• Attitudes towards Conflict Management

• Communication as a Contributor to Conflict

• Conflict Management Techniques

• Conflict Resolution Continuum

• Conflict Stages

• Dealing with Conflict

• Different Types of Conflict

• Functions of the Mediator

• Inter-group Conflict

• Key Questions to Assist Conflict Analysis

• Mediation

• Modes

• Power

• Preconditions for Effective Mediation

• Promote the Orderly Resolution of Conflict

• Sources of Conflict in Organizations

• Strategies for Resolving Conflict

• The Main Sources of Conflict

• The role of procedures and policies in the prevention and resolution of disputes.

• The Mediation Process

• The Role of the Labour Relations Act in Preventing or Resolving Disputes

• Tools of Conflict Analysis

MODULE 2: Preparing for Negotiations

• Administrative Arrangements

• Ethics in Negotiation

• Identify and Inform Stakeholders

• Nature of Negotiation

• Negotiating Styles: A Comparison

• Negotiation Ranges

• Negotiation Strategies

• Negotiation Strategies and Processes

• Obtain Mandates

• Power and Negotiation

• Preparing the Negotiations Process

• Selecting a General Negotiation Approach

• Stages of Negotiation

• The Four Pillars of a Negotiation

• The Purpose of Negotiation

MODULE 3: Engaging in Negotiations

• Behavior and Conduct during Negotiations

• Closing the negotiations

• Communication Process

• Conduct Negotiations

• Conflict Resolution & Negotiation Steps

• Guideline: Steps for Constructive Feedback

• Negotiation Mistakes to Avoid

• The negotiated agreement

• Use Effective Communication and Interpersonal Skills