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ITIL v.4 Foundation

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he course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT service management through a service value system (SVS).

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes service management around 26 processes and functions that are part of a continuous process of five life cycles: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The entire v3 body of ITIL knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a service value system (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and integrates concepts from models such as Lean IT, Agile, and DevOps. It also aims to help businesses navigate the new technological era of digital services.

At the end of the course, attendees will have received:

  • A high-level overview of ITIL v3’s five-step life cycle model and how the current 26 processes and functions map to the new ITIL 4 model SVS model
  • The seven guiding principles of ITIL 4
  • ITIL 4’s new service value chain
  • The four dimensions of service management
  • The 34 ITIL 4 practices, with a primary focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
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MAKINTOUCH CONSULTING YOUR NO.1 PARTNER IN TECHNOLOGY AND BUSINESS PROFESSIONAL SERVICES

Who We Are: Makintouch is a leading IT and Business Management Training provider in Nigeria. We are constantly providing world class trainings, using the best technologies and professionals.

We are certified Partner to Microsoft, Cisco, CompTIA, Loyalist exams (AXELOS), Wiley, APMG, Open Group and Member of DPR,OGTAN , ITAN and many more prestigious professional bodies.

Facilitated by certified and experienced faculty, We deliver best results for each client’s unique Learning needs through flexible training Programs, comprising of onsite/offsite training Packages, online, corporate trainings and IT and Management Certification Boot Camps.

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