Developing and Managing Relationship with Big Customers
Details
The course, Developing and Managing Relationship with Big Customers gives a better insight into how to manage key customers.
According to Forbes, businesses must invest in strong customer relationships or they will lose to competitors who are all too eager to poach customers who will abandon a vendor at the drop of a hat. Hence the need for businesses to learn how to form a strategic alliance with the key 20% customers responsible for 80% of the business revenue.
Retaining and managing relationships with major customers is not by aggression in sales but through consistent delivery of exceptional customer service amongst other factors.
Outline
- Understand the principles of developing strategic relationships with major customers
- Identify major customers and develop management plans that are mutually beneficial.
- Be able to develop strategic relationships with major customers to meet a mutual objective.
- Be able to evaluate the success of strategic relationship activities and plan for future opportunities.
For Enquiries, call Seun-08129966365, Debby-08020516522
Autusbridge Consulting Ltd is a leading indigenous capacity development and training services provider based in Nigeria, since 2013.
Our training programs are focused on building skills and competencies in the areas of Sales, Marketing, Business Management, Microsoft Office tools, and Data Analytics, Leadership, Finance, and Financial Modelling Courses.
Due to our exceptional service delivery, we have acquired and retained a rich clientele of individual and corporate clients both from big organizations and SME businesses operating in Nigeria and Ghana.
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