Browse 10 courses in Nigeria
Sort by:
Courses > Customer Service > Call Center
Call Center
Excellence in Customer Service
Class by
Brainify Nigeria
In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills ...
In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills ...
MORE INFO
Customer Satisfaction and Loyalty Programme: Strategies & Measurement
Training by
McTimothy Associates Consulting LLC
Customer Satisfaction and Loyalty Programme: Strategies & Measurement course overview This course fits comfortably between two categories: customer service and marketing. Have you ever wondered what ...
Customer Satisfaction and Loyalty Programme: Strategies & Measurement course overview This course fits comfortably between two categories: customer service and marketing. Have you ever wondered what ...
MORE INFO
Building and Sustaining Customer Service Culture
Training by
McTimothy Associates Consulting LLC
Course Overview The fact that successful organizations also have the most satisfied customers makes intuitive sense, and finding examples of such organizations is a simple matter. Names like Apple, Samsung, ...
Course Overview The fact that successful organizations also have the most satisfied customers makes intuitive sense, and finding examples of such organizations is a simple matter. Names like Apple, Samsung, ...
MORE INFO
Excellence in Customer Service
Training by
Ciel Consulting
In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills ...
In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills ...
MORE INFO
Customer Handling Skills for Call-Centre Representatives
Training by
McTimothy Associates Consulting LLC
Course Objectives At the end of this training, participants would: understand the nuances of body language and verbal skills appreciates aspects of verbal communication such as tone, cadence, and pitch ...
Course Objectives At the end of this training, participants would: understand the nuances of body language and verbal skills appreciates aspects of verbal communication such as tone, cadence, and pitch ...
MORE INFO
Effective Customer Care and Service Management
Training by
McTimothy Associates Consulting LLC
Effective Customer Care and Service Management Course Overview Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway ...
Effective Customer Care and Service Management Course Overview Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway ...
MORE INFO
Outbound Call Centre (Tele Sales Skills) Training
Training by
McTimothy Associates Consulting LLC
Rationale Selling over the phone can often be an intimidating and frustrating experience for everyone involved. This Call Centre training course from pdtraining, teaches your employees to enter the call ...
Rationale Selling over the phone can often be an intimidating and frustrating experience for everyone involved. This Call Centre training course from pdtraining, teaches your employees to enter the call ...
MORE INFO
The Customer Complaint System: A Tool for Customer Service Improvement
Training by
McTimothy Associates Consulting LLC
Course Overview This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face to face with ...
Course Overview This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face to face with ...
MORE INFO
ENDED
Nigeria
FREE Short Course
0 like
Call Centre Operations Management
MORE INFO
ENDED
Contact Centre Manager
ENDED
Training by
Makintouch Consulting
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. The CCCA Certification is also designed around six critical elements of customer service ...
Ikeja
NGN 50,000.00
0 like
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. The CCCA Certification is also designed around six critical elements of customer service ...
MORE INFO