THE EFFECTIVE HOTEL RECEPTIONIST COURSE
Details
This Effective Hotel Receptionist Course will strengthen your customer support skills as it is an essential element to working in the hospitality industry. You will acquire many great traits to handling receptionist duties in the front office. Learn to greet potential customers and reserve guest rooms. Once qualified in the Hotel Receptionist course, you will gain a set of skills that will help you progress quickly to the next level in your career.
Outline
- Professional Receptionist Training Course Objectives
- Principle to Create a Powerful First Impression
- Hot Telephone Tips
- Get The Facts- Ask the Right Questions
- Discuss Solutions- Learning to Listen
- Dealing With Difficult Customers
- Practice Good Telephone Skills
- Managing Database and Company Files
- Booking or Reservation Procedure
- Deal Effectively with Security and Safety Issues
- Successful Meetings & Minutes Management
- Arranging Business Travel and Accommodation
- Email Tutorial
- How to use social media to Promote your Company
- Minute Taking
- Microsoft Office Tips & Tricks
TRAINING METHODOLOGY
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.
Speaker/s
Special Offer
Schedules
| Tue, Wed, Thu, Fri | 10:00 AM — 04:00 PM |
| Tue, Wed, Thu, Fri | 10:00 AM — 04:00 PM |
| No. of Days: | 4 |
Alpha Partners is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.
We are one of the leading players in the profession. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 1996 and has branches in Lagos, Enugu and Awka.
We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, engineering, insurance, human resources management, secretarial and consultancy services in all ramifications.
Our numerous clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources.
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