Details
The receptionist is the first contact to interact with by the customers in person or on phone in any organization.
The overall customers’ experience when a client comes in contact with an organization begins with receptionist.
A well trained and intelligent receptionist with adequate knowledge will display a sense of confidence in the client regarding the company’s reputation. A reception with a very persuasive skill will target conversing with the potential clients and attempt to convert them into regular customers with their persuasive skills.
This course is a must for any company wishing to train their receptionist or front desk agents to ensure first impression on the incoming clients but also to promote overall productivity at the office.
Course Objectives
The Receptionist Training Course aims to fulfil the following objectives:
- Develop face of the office- the receptionist- for the clients
- Ensure distinguished first impression on the client either visiting the premises of the business or making phone calls
- Enhance the productivity at the office by filtering visitors and phone calls
- Prepare an organized and comprehensive view of the clients in the order of their importance
- Maintain durable long term relationships with the clients
- Anticipate client needs and act accordingly
- Increase efficiency through conflict resolution skills
Audience
- Receptionists
- Front desk agent/assistants
- Office clerk
- Office manager
- Office secretary
- Administrative assistant
- Front office managers
- Entrepreneurs and start-up founders
Outline
Course Outline
- Introduction to the Role of a Receptionist
- Interaction with the Clients
- Handling the Calls
- Communication Skills
- Body Language and Appearance
- Administrative Skills
- Developing Relationship with Clients
- Conflict Resolution
Over the past years, SGL Technologies has continued to maintain and focus on the products and technologies from a customer's perspective, developing and delivering ICT cutting edge solutions and training for vendors and partners as Consultants and Training Specialists for different organizations irrespective of the industry sector.
SGL Technologies has the experience and team that can create a system for you and your business. Working hand-in-hand with our team gives our clients the tools to create an easily manageable workflow in an organization.
Our services include the provisions of top notch Business Support Information Technology Solutions:
IT Training, Licensing of Computer Softwares, Networking, Data Protection and Storage Management Solutions, Video Conferencing, ICT Professional Certification Testing and Facilitate Internationally Recognized Professional Certificates in IT.
We offer world class Information Technology training to prepare you adequately for a global IT career.
- Over Twenty ( 25) Highly Experienced and Certified Consultants / Trainers
- Optimized Training Budget
- Customized Training Solutions
- Standard and Vendors’ Approved Course wares
- Both Classroom and On-Site Training Options ...
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