OFFICE MANAGEMENT & EFFECTIVE ADMINISTRATIVE SKILLS

PROGRAMME OVERVIEW

The office space is a complex continuum of the demands of work. Sometimes, the demands are the same and monotonous. Other times, they vary, depending on the urgency and the uncertainty of the external work influence.
Becoming effective in the workplace requires skill. The latter makes one not only effective and efficient, but also valuable and indispensable in the workplace.

LEARNING OBJECTIVES

At the end of the course, participants will learn:
■Recognise how to prioritise and cope with multiple tasks
■Develop the skills necessary to plan, make effective decisions and solve problems, and handle pressure
■Apply practical techniques to improve communications skills
■Understand how to manage challenging behaviours
■Apply assertiveness to be more effective in the workplace

WHO SHOULD ATTEND?

This training program would be of great importance to the following: Office Managers, Team Leaders, Administrators, Supervisors, Secretaries, Support Staff, PA’s.

COURSE CURRICULUM

■Module 1: Taking Control of Your Work Life
■Module 2: Essential Administrative Skills
■Module 3: Vital Communication Skills
■Module 4: Developing as a Professional
■Module 5: Self-Empowerment and Self-Management

METHODOLOGY
■Facilitator-led instructions, Exercises and role plays, Case studies, Individual development plans, Practical Sessions, Group Discussions.

COURSE DETAILS
■15th –16th September
■Where: Physical Class (Ilupeju-Lagos) Virtual Class can be arranged.
■Programme Commences 10am- 3pm each day.

■Course Fee: N50,000.
Early Bird: 5% Discount. 5-10 Participants (5% discount).
11 or more participants. (10% discount).
This covers Course materials and Certificate of attendance.